Jo S Lox

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Final notice before legal action

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Albert Investments - Final notice before legal action
Albert Investments - Final notice before legal action - Image 2
Updated by user Mar 12, 2024

They have refused every attempt I've made to get contact with them

Original review Mar 12, 2024
This is your final notice before I file legal action for illegally signing me up for Albert genius with fees without my consent you have 24 hours to return the money that you withdrew out of my account or I will be filing not just legal action on my behalf of myself but I will most likely be consulting lawyers to talk about a class action litigation for defrauding the FDIC and defrauding your customers I am not joking about this and I am forwarding all the correspondence between me and Albert and the proof that they withdrew money from my account when I didn't sign up for it to every lawyer I can think of that would deal with it and seeing who will take the case and if a class action gets filed I say everyone coming sign on the this has happened to but if you've not signed up with Albert don't!
View full review
Loss:
$45
Cons:
  • Illegally took my money
  • Signing up for an account i did not sign up for
  • Refused to respond to request for help

Preferred solution: Full refund apology and my account closed and to never get a fee for something from them when I didn't sign up for it and if my account is closed that means I should never get another fee again

User's recommendation: Run as far away from Albert as possible

Claudia S Pgg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

Would like all my $$ back, lost my retirement

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I cant afford your service please send me all my $$ back! Claudia Sanford {{Redacted}} Mesa AZ 85209 209-256-****
View full review

User's recommendation: Let customers know how there $$ is doing

1 comment
Guest

This is a review for albert.com the financial app, not albert.io the education website.

Jimmy J Exx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Albany, Indiana

About my money

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
About my account I got bills to like they doi want to close my account or cani borrow some money fora bill
View full review
1 comment
Guest

This is a review for albert.com the financial app, not albert.io the education website.

Anonymous
map-marker Indianapolis, Indiana

They refuse to refund me

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They have me charging a monthly fee and then when I ask to be refunded now they want me to jump through hoops and go back and forth and refuse to provide me a refund or a phone number to contact them
View full review
1 comment
Guest

Go to better business and file complaint. Also close accounts connected to them.

Stephonsila G Dbf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Minneapolis, Minnesota

Can't log into my Albert account

I have money on my card like alot and it's not allowing me to get to it so I'm giving bad review and contacting the attorney general and better Business bureau my na name is Stephanie Gordon I've been a customer for you guys for like 4 years and my money is just sitting there you guys still been taking $10 out of my other account for for years and now I can't I can't get a hold I can't access it so I'm contacting a better Business bureau the attorney general and so forth on
View full review
Loss:
$350

Preferred solution: Full refund

User's recommendation: Don't bank with him

Kendrick W Jgi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Doylestown, Pennsylvania

I can’t verify my identity

I cant verify my identity to sign into my Albert app for my online bank so I can start transferring my money to my girl friend
View full review
Kevin P Dig

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Albert.com scammed me and refused to refund after my cell phone got stolen

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Albert Investments - Albert.com scammed me and refused to refund after my cell phone got stolen
Albert Investments - Albert.com scammed me and refused to refund after my cell phone got... - Image 2
Albert Investments - Albert.com scammed me and refused to refund after my cell phone got... - Image 3

My name is Kevin Palma I am a former customer of Albert banking

and I would like to dispute this unbelievable business act from

Albert. I signed up for Albert banking not long ago and recently

they decided to close my account without providing further

details or any information at all.

1. The date of the fraudulent

transactions listed on my account was beginning Mar 18, 2022

and continued until I was able to use my brother's phone to log

into my account on August 12, 2022. I have not had a phone

since then and that is the reason why I could not log into my

banking using the app. 2.

Upon checking the account, I

discovered small fraudulent transactions in the amount of $10.52

for Domino's Pizza and I have already explained to Albert that my

phone was stolen. I have no control over the transactions made

from Mar 18, 2022 until August 12, 2022. All of my data was

compromised and I have tried to reach out to Albert in an email

explaining my case but they do not believe me and I have filed a

police report with Dunkin' Donuts regarding the case. 3.

I was

using a different phone number back then and I can see why they

believe it's suspicious activity but the way they handled my case. I have not received a reply nor response from Albert since then and their only form of contact is by email support@***.com and their number is an automated robot that does not provide any help at all. wow.

Albert.com is a scam and not a great business for putting your money. Please stay away and go to another one

View full review
Loss:
$11
Pros:
  • Online banking
  • Easy to use
  • Good direct deposit
Cons:
  • No phone support
  • Bad customer service
  • No refund for scams

Preferred solution: Full refund

User's recommendation: Please go to another online bank like Chime or Ally banking

Christopher W Cwv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Minneapolis, Minnesota

Do Not Trust This Company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

This all started mid-June when I decided to change banks from Chime to Albert. A few days later I received a message on Facebook that I won an amount of bitcoin and that if I paid $800.00 I would receive a cash payout for paying the sale fees.

I was scammed and Albert is refusing to give my money back and on top that every one of the customer service agents talk exactly like the scammers. The money was taken on June 29th, 2022.

1 payment of $300

3 payments of $200

1 payment of $100

After that, all of a sudden, there was an additional payment of $700. That's when I was able to cancel one of the $200.00 transactions. That went back to my bank and Albert then decided that was Apple Cash refunding one of the $200.00.

When that transaction was returned even though I canceled it myself; Albert is saying that Apple Cash refunded one of the transactions, meaning that they were going to deny all four disputes I had started on July 07th, 2022 and said that I can get my money back from the merchant. WHAT MERCHANT??? I sent over 150 screenshots, which included a police report.

None of it mattered, I was forced to go to

Apple support (you can only imagine how useless they are). Which will be the next report!!!

RUN far away from that Albert App; honestly, I feel they are the scammers on Facebook.

Getting people to join Albert App and then contacting them on Facebook with a scam to take your money. I am starting to feel, due to the way the scammers and the agents type/word their sentences exactly the same. One of the customer service reps for Albert said something exactly the scammers typed, that my finances and account information is safe with them. Exactly, what the scammers said as well (not exact words but when they said I started to have a realization that this company is tied to these Facebook Bitcoin scams).

I feel that Albert employees are the one and the same as the Facebook Bitcoin scammers.

None of my bills, rent, and has ruined my credit that I was trying to repair so that I can get my therapy pet a surgery he needs. My therapy pets are a team of two, they help me unravel my PTSD attacks. It takes a team of two to help me get out of my attacks. After all said and done, they will not return my money that was stolen.

At the end, Albert instead of refunding what they know they should; instead when I called them out they went and canceled my debit card.

Telling my I have ten days to transfer my funds out of the account. A whole $1.64 that should be $803.64, they stole my money and I have filed so many reports.

I have no idea where to go or what to do.

I have already filed a complaint against them to the App Store. Next will be Google Play and filing a police report against Albert and Green Dot bank, who also will not refund my money.

This company Facebook page:

https://m.facebook.com/545979****56302/

There is nothing but complaints of Albert stealing money from people, accounts being made in peoples names that have not created an account, and the fact that Albert does not have customer service

View full review
Loss:
$802
Cons:
  • No honestly
  • U stole my money
  • Too many requirements

Preferred solution: Full refund

User's recommendation: Run, do not get this app.

Victoria R Ova

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst customer service ever

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

i deposited a check that i really needed to pay my rent a full week before it was due. a week later, rent is due and the funds did not hit my account.

i reached out to see if they could expedite them and they had asked for screenshot of the pending deposit. i sent the screenshots and they said there is nothing they could do as it was still within the 5-7 business days.

i then needed to borrow a large amount of money to pay my rent and asked when i could expect the money. they were totally vague and kept saying "after the funds have been submitted." i asked to speak to someone on the phone and they said they found it "best" to help via SMS and email.

they finally told me that i could expect the money after the 7th business day and that i was on the 6th business day.

i borrowed the money promising that i would be able to pay it back within 2 days (i added an extra day because i did not want to break a promise). fast forward two days later (which would have been the 8th business day) i am gaslit and told that it is actually the 7th business day and i won't get the money until tomorrow.

i was so upset since i was told two days prior something different.

i brought that up, sent screenshots, asked again to speak to someone and they gave the the same scripts over again.

it ended with them telling me "i'm sorry you feel that way" like my livelihood is some joke to them. i spent hours texting back and forth with "someone" and not once did they take any sort of accountability for the misinformation that they gave me and they just continued to send me the same CX scripts over and over.

View full review

Preferred solution: i would like to actually speak to someone about my experience

User's recommendation: don't give them your money and if you have an account cancel it, they don't care about you

Robert G Yss

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kingman, Arizona

Can't talk to anyone to fix a problem with my banking

My card was stolen . My ssdi check was deposited the day I realized it was gone . I tryed calling Albert but it's all aoutomated but have received lots of emails always asking for the last 4 of my social .my account last 4 ni even sent them my picture of my identification card . The froze my account but haven't sent me another card. They won't verify my identity .
View full review
Loss:
$841

Preferred solution: Full refund

User's recommendation: Don't use Albert banking

Rachara M

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Terrible service after over a year of meeting the requirements!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Albert Investments - Terrible service after over a year of meeting the requirements!
Albert Investments - Terrible service after over a year of meeting the requirements! - Image 2
Albert Investments - Terrible service after over a year of meeting the requirements! - Image 3
Albert Investments - Terrible service after over a year of meeting the requirements! - Image 4
Albert Investments - Terrible service after over a year of meeting the requirements! - Image 5
How do I get my instant advance back?! I've been with you all for over a year, and I'm not eligible with the same account that's been there?! I have proof of all of my transactions and u can easily go to my account and see how long I have been with you all! This is a joke! I show my requirements even tried to update my account but after 3 months! It's a scam!!!
View full review
Pros:
  • Instant cash
  • You save
Cons:
  • You have to restart requirements with old accounts
  • Not enough advance
  • Too many requirements

Preferred solution: Deliver product or service ordered

User's recommendation: Try not to scam people by resetting their account all because of a mistake!

Angela C Ofu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Albert Investments - Fraud
My bank account was allowed to be added to an account through alberts without apparently them checking to see if the person adding my account was actually the owner. I've had over $400.00 stolen from my bank account buying coinbase and plenty of fish dating. Guess someone is extremely hard up!! I would like alberts to correct this and fast!! But of course try to call the number and it immediately disconnects. No way to contact the company it seems.
View full review
Loss:
$400

Preferred solution: Be certain accounts being linked to Albert accounts actually belong to the person doing the linking!

User's recommendation: Watch out for accounts from alberts

Sinea M

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Charlotte, North Carolina

I did not receive my direct deposit

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Albert Investments - I did not receive my direct deposit
Albert Investments - I did not receive my direct deposit - Image 2
Albert Investments - I did not receive my direct deposit - Image 3
I've been getting direct deposit for social security for the longest is I haven't had this account, and they're telling me that I can't get my deposit, and I'm trying to figure out why I've been getting deposits for the longest here and this is unacceptable.
View full review
Loss:
$508

Preferred solution: For them to release my funds or I will not bank with them no more

User's recommendation: Don't choose Albert Bank

Hannah S Owb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fayetteville, Arkansas

Took money out my account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Albert Investments - Took money out my account
Albert Investments - Took money out my account - Image 2
Albert Investments - Took money out my account - Image 3
Was offered a 30 day trial free only two Days after enabling the account my bank account that was locked for any transactions going through somehow was still charged and they took $110 that they say it only put into my savings on their app but I have zero access then shows on their app that my money is on my bank account but my bank account says it is not made me homeless since that money was my daily rent and I now have to sleep in car for 3-5 days for it back
View full review
Loss:
$110
Cons:
  • I can extract money from a locked account
  • Run my life and still 3 to 5 days
  • 30-day free trial is only a two-day then charge you

Preferred solution: I would like to get the refund that they have promised me back immediately not in 3 to 5 days due to I live in a motel and have to pay daily and that was my rent for the next two nights which so happened to be the coldest nights of the week

User's recommendation: The 30-day trial only gives you two days before training your account and then makes me wait 3 to 5 business days or a refund but make sure account so it's there on their end but not on yours

Rachelle A Rfw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst customer service I have dealt with

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Albert Investments - Worst customer service I have dealt with

On May1st my disability check deposited however when I went on May2nd to get my rent money out my card was not working. I contacted them and advised them of the situation and have emailed them and texted every day since the second of May.

They just now responded that the 1000 that was taken out of my account are not fraudelent charges so I will not get any money back. They said they researched and that was the result however the only month they researched was Mays. If they had gone back several months they would if seen a definite pattern whereas I used the ATM to retrieve my rent money,they would see where my bills for my phone Hulu, Internet and another bill I was paying off. Why would I jeopardize my house by buying 1000 dollars worth of merchandise I never ordered or received.

Also, no phone number to speak to anyone either email or text. What kind of business does not have a phone number for customers to call?

View full review
Loss:
$1000

Preferred solution: Full refund

User's recommendation: DO NOT USE ALBERT

Anonymous
map-marker Harrisonburg, Virginia

Worse company to deal with they never respond back.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Will not respond back to an issue! Ive texted many many time no one contacts you back. B E W A R E This is a bad company 2 deal with Ive still not received my card
View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article